Support

How can we help?

Questions are welcome. Whether you need help with a search, your account, a payment, or something that simply does not look right, we’ll do our best to help you sort it out.

Get help in the app

If you are signed in, open the Support button in the bottom-right corner of any member page. Our live support assistant can help with common questions and guide you through the service.

If your question needs a person, choose Contact Support in the support window. This creates a support ticket for our team, and you can follow replies from your account. Please include any useful details, but never send passwords or full payment-card information.

Contact us by email

You can also email [email protected]. We review every message and will reply as soon as we reasonably can. To help us understand the issue, please include:

• the email address associated with your account, if you have one;
• what you were trying to do and what happened;
• a link to the relevant report, if applicable;
• the date and amount of a charge, for billing questions.

Common questions

Many questions are answered in the FAQ on our homepage. Signed-in members can find more detailed guidance, including how to use magnet references, in the Help & FAQ section of their dashboard.

A discovery didn’t find what I expected

Some titles are genuinely difficult to locate, and available results can change over time. Try a different spelling, a more specific title, or alternate wording. You can also open a report and use Refresh to run a fresh discovery (subject to a short cooldown). If you are still stuck, ask support - we may be able to suggest a better search.

Managing your account

You can review your activity from your dashboard, remove individual searches from your history, and permanently delete your account from your account page at any time. Deleting your account removes your data; you can register again later with the same email.

Billing and refunds

If you see an unexpected charge, made a purchase by mistake, or had a technical problem with something you paid for, please contact us. We review refund requests individually and will try to find a fair solution. Our Refund Policy explains the usual process.

Rights holder concerns

If you are a rights holder with a concern, see our Copyright & Rights Holder Policy for how to contact us and what to include.

Policies

We have written our policies to explain how the service works and what you can expect from us. You can read our Terms, Privacy Policy, Refund Policy, Disclaimer, and Acceptable Use Policy.

Reach us