Support

Support

We’re happy to help. The fastest way to reach us is by email.

Contact us

Email [email protected] and we’ll get back to you. To help us respond quickly, please include:

• the email address associated with your account, if you have one;
• a clear description of what you were doing and what happened;
• a link to the relevant report, if your question is about one.

Common questions

A discovery didn’t find what I expected

Results depend on external sources beyond our control, and some titles are genuinely hard to find. Try a different spelling, a more specific title, or alternate wording. You can also open a report and use Refresh to run a fresh discovery (subject to a short cooldown between refreshes).

Managing your account

You can review your activity from your dashboard, remove individual searches from your history, and permanently delete your account from your account page at any time. Deleting your account removes your data; you can register again later with the same email.

Billing and refunds

For billing questions, duplicate charges, or refund requests, email [email protected]. Please review our Refund Policy first, as it explains what is and isn’t eligible.

Rights holder concerns

If you are a rights holder with a concern, see our Copyright & Rights Holder Policy for how to contact us and what to include.

Policies

For the full details on how DiscoveryVault works and your rights, see our Terms, Privacy Policy, Refund Policy, Disclaimer, and Acceptable Use Policy.

Reach us