Legal

Refund Policy

Last updated: June 23, 2026

We want you to feel comfortable purchasing from DiscoveryVault. If a charge or paid feature has not worked as expected, please tell us. We review refund requests individually and try to reach a fair, practical solution.

Start by contacting us

The easiest way to request a refund is through the signed-in support assistant: choose Contact Support to open a ticket. You may also email [email protected]. Please include the account email, charge date, amount, and a short explanation of what happened. A person will review the request.

When a refund may be appropriate

Examples include a duplicate or incorrect charge, a technical problem that prevented you from using a paid service, or an accidental purchase that has not yet been used. These are examples rather than a complete list - we look at the circumstances of each request.

Search credits and subscriptions

DiscoveryVault is a digital service. Credits are normally considered used once a search has been run, and subscription time is provided continuously during the billing period. For that reason, we usually cannot refund credits that have already been used or the elapsed part of a subscription simply because a particular search did not return the hoped-for result.

Still, we understand that mistakes and unusual situations happen. If you believe something went wrong, contact us and explain the issue. We’ll take a proper look rather than applying a one-size-fits-all answer.

Cancelling a subscription

You can cancel a recurring subscription to prevent future renewals. Unless a refund is approved or applicable law says otherwise, you can continue using the subscription until the end of the current paid period.

Free trial. If you started DiscoveryVault Plus with a free trial, you can cancel at any time before the trial ends and the first recurring charge will simply not happen - no refund is needed because nothing was charged. Once a recurring charge has actually occurred, the rest of this policy applies to it in the normal way.

Refund timing

If we approve a refund, it will be returned to the original payment method where possible. Banks and payment providers control how quickly the credit appears, so it may take several business days after we process it.

Payment disputes

Please contact us before opening a chargeback whenever possible. A support ticket gives us the chance to investigate quickly and often resolves the problem with less delay. We may contest chargebacks that appear fraudulent or inconsistent with account usage.

Your legal rights

Nothing in this policy limits any refund, cancellation, or consumer rights that cannot legally be excluded. For more help, visit our Support page.

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